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Delivery Policy

  1. Delivery of goods
    • Jack’s Paint & Hardware / Jack’s Paint Online offers 2 (two) methods of delivery of Goods to you. You may elect delivery via:
      • Store delivery service; or
      • Click & collect: self-collection from a selected, participating Jack’s Paint & Hardware store. There is no additional cost if you elect to collect your order from a participating store. Refer to the website for a list of participating stores and delivery limitations.
    • Jack’s Paint & Hardware / Jack’s Paint Online shall only deliver to certain areas as detailed on the website. We only deliver within 100km from your delivery address. Delivery to a location between 0-10km from the closest participating store is free of charge, thereafter delivery fees as per the details provided on the website apply. If Jack’s Paint & Hardware / Jack’s Paint Online does not deliver to your area, you may opt to collect the Goods from a Store directly or opt for a courier to deliver the Products to you. Courier costs will be for your account.
    • Where it accepts your order, Jack’s Paint & Hardware / Jack’s Paint Online will deliver the Goods to you as soon as reasonably possible, but no later than 10 (ten) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price as well as any delivery cost which may have been added to your account.
    • Jack’s Paint & Hardware / Jack’s Paint Online delivers from Monday to Friday, 08h00 to 17h00 on Saturday between 08h00 and 13h00. Jack’s Paint Online does not deliver on Sundays and any South African public holiday. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.
    • Jack’s Paint & Hardware / Jack’s Paint Online and/or the Delivery Service Providers deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
    • Jack’s Paint & Hardware / Jack’s Paint Online and/or the Delivery Service Provider may contact you regarding your orders from time to time.
    • On each delivery of the order to the specified delivery address, you will receive a delivery note from either Jack’s Paint & Hardware / Jack’s Paint Online or the Delivery Service Provider, showing the items delivered.
    • For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf.
    • Jack’s Paint & Hardware / Jack’s Paint Online’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Jack’s Paint & Hardware / Jack’s Paint Online is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
  1. Errors
    • We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Exchanges and Returns Policy
    • Jack’s Paint & Hardware / Jack’s Paint Online shall not be bound by any incorrect information regarding our products displayed on any third-party websites.

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We accept all major Cheque and Debit Cards

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